Building a customer service strategy

Date: 25th & 26th May
Days: Wed & Thur
Timings: 9-5pm
Total Duration: 2 full days
Fees: Rs. 13,000/- per participant

Today, excellent customer service guarantees success to businesses that deliver quality service and focuses on a customer-friendly environment. This course helps you build an insight to develop various quality points in bridging the relationship with the customers. It helps you understand the various aspects of current service line and how to devise new policies and points to offer an improved customer service that will have a positive impact on the company.

Who Can Apply?

Managers
Leaders

What This Course Has To Offer?

The course will enable you to:

Build a positive company perception on the business people and the customers
Understand the psychology of customers- ways to increase customer devotion and motivation
IMove from a leader to a champion in the customer service area
Overcome the challenging barriers to establish a smooth and customer-friendly culture
Give 100% satisfaction to customers via interactivity, feedback and grievance handling
Identify critical issues, create effective solutions with a pro-active approach
Build an empowered team for distinctive service and value to customers
Develop clear and measurable customer service objectives

Salient Features:

By attending this course, you can:

Create new and improvised techniques with high customer standards with the help of customer-friendly environment
Anticipate potential and expected problems and learn from the previous ones
Grow the customers and employees as part of the organization