Delivering Customer Service Excellence

Date: 25th & 26th May
Days: Wed & Thur
Timings: 9-5pm
Total Duration: 2 full days
Fees: Rs. 13,000/- per participant

This course offers the tools and practices to increase customer loyalty, maintain and strengthen the customer relationship. Develops the understanding of client needs and teaches to use the very information to serve with complete satisfactory results. The course offers you some practical techniques in increasing and retaining the clientele and building the relationship by offering quality experience.

Who Can Apply?

Support staff
Front line employees

What This Course Has To Offer?

The course will enable you to:

Understand the goal of customer service
Realize the pros of value-added customer service
Identify the favored communication medium
Know the customers and understand their importance
Categorize the preferences and the prospects of customers
Understand the meaning and importance of getting customer feedback and its implementation
Connect with the clientele and meeting their expectations
Establish bonding by listening actively and questioning
Build an influential style on the customers with effective negotiations for positive outcomes
Communication with the customers to increase business value

Salient Features:

By attending this course, you can:

Build confidence in what you offer, understanding your clients and delivering distinctive customer service with esteem and understanding
Develop positive connections with your internal and external customers
Use persuasive and influential skills to enjoy customer appreciation and positive feedback